Refund policy

At Scrub & Sass, customer satisfaction is important to us.

Due to the hygiene nature of our products, we cannot accept returns of products that have been used, opened, or are no longer in a resalable condition.

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. We may request photographs of the product and packaging to help us investigate the issue.

Where appropriate, we will offer a replacement, refund, or store credit in accordance with your statutory rights.

Customers are responsible for return shipping costs unless the item is damaged, faulty, or incorrectly supplied.

We review all requests on a case-by-case basis and always aim to provide a fair and reasonable resolution.

If you have any questions regarding your order, please contact us via our Contact page.

For delivery information, please refer to our Shipping Policy.